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Terms of Service

Last Updated: March 5, 2026

1. Agreement to Terms

By accessing or using the PIONEER fitness platform ("Service", "App", "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you ("User", "you", "your") and PIONEER Fitness Ltd ("PIONEER", "we", "us", "our").

2. Age Requirement

You must be at least 16 years old to use this Service. By creating an account, you represent and warrant that:

• You are at least 16 years of age
• You have provided accurate date of birth information
• You have the legal capacity to enter into this agreement

We reserve the right to terminate accounts that violate this age requirement. See our Age Verification Policy for more details.

3. User Accounts

3.1 Account Creation

To access the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breach

3.2 Account Security

You are responsible for safeguarding your account. We recommend:

• Using a strong, unique password (minimum 15 characters)
• Not sharing your password with others
• Logging out after each session on shared devices
• Enabling two-factor authentication if available

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for:

• Violation of these Terms
• Fraudulent or illegal activity
• Age requirement violations
• Abusive or harmful behavior toward other users
• Extended periods of inactivity (12+ months)

4. Service Description

PIONEER provides fitness tracking, workout planning, nutrition guidance, and community features. The Service includes:

• Personalized fitness programs and workout plans
• Workout tracking and performance analytics
• Nutrition planning and meal tracking
• Community features, challenges, and leaderboards
• Integration with third-party fitness apps (Strava, Google Fit, Apple Health, Garmin)
• AI-powered workout and nutrition suggestions (optional)

5. Health and Medical Disclaimer

You acknowledge and agree that:

• You should consult with a doctor, physician, or healthcare provider before starting any exercise program
• The Service does not provide medical advice, diagnosis, or treatment
• You assume all risks associated with physical exercise and dietary changes
• We are not liable for any injuries, health issues, or adverse effects arising from use of the Service
• You will stop exercising immediately and seek medical attention if you experience pain, dizziness, shortness of breath, or discomfort
• AI-generated advice is NOT medical advice and may be inaccurate or unsuitable for your individual circumstances

See our Health & Fitness Disclaimer for complete details.

6. AI-Powered Features Disclaimer

PIONEER uses OpenAI's API to provide AI-powered workout suggestions and nutrition advice. You acknowledge that:

• AI-generated content may be inaccurate, incomplete, or unsuitable for your needs
• AI advice is NOT medical advice and should not replace professional consultation
• You use AI features at your own risk
• We do not guarantee the accuracy, completeness, or suitability of AI-generated content
• Your data may be processed by third-party AI providers (see Privacy Policy)

7. User Content and Conduct

7.1 User Content

You retain ownership of content you post to the Service (posts, comments, photos, etc.). By posting content, you grant us a worldwide, non-exclusive, royalty-free license to:

• Use, display, reproduce, and distribute your content within the Service
• Create derivative works for Service functionality (e.g., resizing images)
• Use your content for promotional purposes (with your consent)

7.2 Content Standards

You agree that your content will NOT:

• Contain false, misleading, or harmful information
• Violate any laws or regulations
• Infringe intellectual property rights of others
• Contain viruses, malware, or malicious code
• Be obscene, offensive, or inappropriate

7.3 Prohibited Conduct

You agree NOT to:

• Harass, abuse, threaten, or harm other users
• Impersonate others or misrepresent your identity
• Spam, solicit, or engage in commercial activity without permission
• Attempt to gain unauthorized access to the Service or other accounts
• Interfere with the operation of the Service or its security
• Use automated systems (bots, scrapers) to access the Service
• Reverse engineer, decompile, or extract source code
• Collect or harvest data from other users without consent

8. Third-Party Integrations

The Service integrates with third-party services (Strava, Google Fit, Apple Health, Garmin). You are responsible for:

• Reviewing and accepting the terms and privacy policies of third-party services
• Managing your connected accounts and permissions
• Understanding how third parties collect, use, and share your data
• Disconnecting third-party apps if you no longer wish to share data

We are not responsible for the practices, content, or policies of third-party services.

9. Intellectual Property

The Service and its content (excluding user content) are owned by PIONEER and protected by copyright, trademark, and other intellectual property laws.

9.1 PIONEER's Rights

All rights, title, and interest in the Service, including:

• Software, code, and technology
• Designs, graphics, and user interface
• Trademarks, logos, and branding
• Workout programs, content, and databases

...are the exclusive property of PIONEER.

9.2 User Restrictions

You may NOT:

• Copy, modify, distribute, or sell any part of the Service
• Remove copyright, trademark, or proprietary notices
• Use our trademarks or branding without written authorization
• Reverse engineer, decompile, or extract source code
• Create derivative works based on the Service

10. Subscription and Payments

10.1 Free and Paid Services

We offer both free and paid subscription tiers. Paid subscriptions provide access to premium features such as:

• Advanced analytics and progress tracking
• Personalized AI-powered workout plans
• Premium community features and challenges
• Integration with additional third-party services

10.2 Billing Terms

• Subscriptions are billed in advance on a recurring basis (monthly or annually)
• You authorize us to charge your payment method for all fees
• Prices are subject to change with 30 days' notice
• You can cancel your subscription at any time via account settings
• Cancellation takes effect at the end of the current billing period
• No refunds for partial subscription periods or unused time

11. Limitation of Liability

11.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Warranties that the Service will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy, completeness, or suitability of content

11.2 Limitation of Damages

TO THE FULLEST EXTENT PERMITTED BY LAW, PIONEER SHALL NOT BE LIABLE FOR:

• Indirect, incidental, consequential, special, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Personal injury, death, or property damage arising from use of the Service
• Health issues, injuries, or adverse effects related to exercise or nutrition
• Actions or omissions of third-party services or users

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE LAST 12 MONTHS, OR £100, WHICHEVER IS GREATER.

11.3 Injury and Health Risk Disclaimer

PHYSICAL EXERCISE CARRIES INHERENT RISKS. By using the Service, you acknowledge and accept these risks, including but not limited to:

• Muscle strains, sprains, and tears
• Joint injuries and repetitive strain
• Cardiovascular events (heart attack, stroke)
• Dehydration, heat exhaustion, or heatstroke
• Falls, accidents, and equipment-related injuries
• Worsening of pre-existing conditions

You agree that PIONEER is NOT liable for any such injuries or health issues.

12. Indemnification

You agree to indemnify, defend, and hold harmless PIONEER and its officers, directors, employees, agents, and partners from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Your content posted to the Service
• Your negligence or willful misconduct

13. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, protect, and share your personal information in compliance with UK GDPR and the Data Protection Act 2018.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on the Service with a new "Last Updated" date
• Sending you an email notification
• Displaying a prominent notice in the app

Your continued use of the Service after changes constitutes acceptance of the new Terms. If you do not agree, you must stop using the Service and delete your account.

15. Termination

15.1 Termination by You

You may terminate your account at any time by:

• Deleting your account via account settings
• Emailing us at [email protected]

15.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, for:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Age requirement violations
• Non-payment of fees

15.3 Effects of Termination

Upon termination:

• Your right to access the Service ends immediately
• Your account and data will be deleted within 30 days
• Provisions regarding liability, indemnification, and disputes survive termination
• No refunds will be provided for unused subscription time

16. Governing Law and Disputes

16.1 Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

16.2 Dispute Resolution

Any disputes shall be resolved through the following process:

1. Informal Negotiation: Contact us at [email protected] to attempt good faith resolution
2. Mediation: If negotiation fails, parties agree to attempt mediation before litigation
3. Courts of England and Wales: If mediation fails, disputes shall be resolved in the courts of England and Wales

16.3 Class Action Waiver

You agree to bring claims only in your individual capacity, and NOT as a plaintiff or class member in any purported class or representative proceeding.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. The unenforceable provision will be deemed modified to the extent necessary to make it enforceable.

18. Entire Agreement

These Terms, together with our Privacy Policy, Health & Fitness Disclaimer, and Age Verification Policy, constitute the entire agreement between you and PIONEER regarding the Service.

19. Contact Information

For questions about these Terms, contact us at:

Email: [email protected]
Support: [email protected]
Address: PIONEER Fitness Ltd, United Kingdom

20. Acknowledgment